Canada Privacy

Effective Date: February 2026

This Privacy Policy explains how Indagres America LLC, located at 458 Broadway, Albany, NY 12207, collects, uses, discloses, and safeguards personal information obtained from users of indagres.com and related services.

This Privacy Policy applies to individuals located in Canada and is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

  • Identifiers: Name, email address, postal address, telephone number.

  • Commercial Information: Purchase history, order details, and transaction data.

  • Internet Activity: IP address, browser type, device information, pages visited, and cookies.

  • Geolocation Data: Approximate location derived from IP address.

  • Professional or Business Information: When you interact with us as a client, supplier, or business partner.

We do not knowingly collect personal information from individuals under the age of 18.

How We Use Your Information

We collect and use personal information only for purposes that a reasonable person would consider appropriate, including:

  • Providing and delivering our products and services

  • Processing orders, payments, and shipments

  • Responding to inquiries and providing customer support

  • Sending service updates and marketing communications where permitted by law

  • Improving our website, services, and user experience

  • Detecting fraud and maintaining security

  • Complying with legal and regulatory obligations

Consent

By providing your personal information or using our website, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

Where required, we will obtain your express consent before collecting or using personal information for specific purposes, such as marketing communications.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at privacy@indagres.com.

Sharing of Information

We may disclose personal information to:

  • Trusted service providers performing services on our behalf (such as hosting, logistics, analytics, and payment processing)

  • Affiliated entities within the Indagres group

  • Legal, regulatory, or governmental authorities when required by applicable law

We do not sell personal information to third parties.

Cross-Border Data Transfers

As an international business, your personal information may be stored or processed in jurisdictions outside Canada, including the United States and the European Union.

When this occurs, the information is subject to the laws of those jurisdictions and may be accessible to governmental authorities under applicable legislation.

We take reasonable steps to ensure that appropriate safeguards are in place to protect your information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, it is securely deleted or anonymized.

Safeguarding Your Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or modification.

While no method of transmission over the Internet is completely secure, we strive to use commercially acceptable means to protect your data.

Your Rights

Under Canadian privacy law, you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Withdraw consent to certain uses of your information

  • File a complaint regarding our privacy practices

To exercise these rights, please contact us using the details below. We may request verification of your identity before fulfilling your request.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze traffic and performance

  • Improve user experience

You can control cookies through your browser settings. For more details, please refer to our Cookies Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Indagres America LLC

458 Broadway

Albany, NY 12207

Email: privacy@indagres.com

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